Privacy Policy

Last updated: Jan 28, 2026

This Privacy Policy explains how VA SERVICES PRO LLC, operating as taxAmerica.co ("we", "us", "our"), collects, uses, and shares information when you visit our website, contact us, use our client portal, or use our services. This policy is a general template and should be reviewed for your specific business and jurisdiction.

Information we collect

• Contact information: name, email, phone number, and details you provide in a message.
• Service information: information you provide related to tax preparation or bookkeeping inquiries.
• Usage information: basic analytics about how visitors use the site (e.g., pages visited).
• Client portal information: account credentials, uploaded documents, tax records, financial information, and communications submitted through our secure client portal.

How we use information

• To respond to inquiries and provide support.
• To deliver requested services and communications.
• To improve the website and user experience.
• To provide access to the client portal and process your tax and financial documents.
• To securely store and manage your uploaded documents for service delivery.

Sharing of information

We may share information with service providers that help us operate our website or communicate with you. We may also share information if required by law or to protect our rights.

Data security

We use reasonable safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Client portal

Our client portal allows you to securely upload documents, view your account status, and communicate with our team. When you use the client portal:

• Your account is protected by secure authentication provided by our identity management partner.
• Documents you upload are encrypted and stored securely.
• We retain your documents and account information as long as necessary to provide our services and comply with legal requirements.
• You can request deletion of your client portal account and associated data by contacting us.

Your choices

You can request access, correction, or deletion of your information where applicable. To make a request, contact us using the details on our contact page.